Refund policy

 

Return & Refund Policy

Last Updated: November 2026

At WorthChoosing, your satisfaction is our priority. We take pride in offering high-quality jewelry and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We gladly accept returns and exchanges for eligible items within 30 days of the delivery date.

To qualify for a return or exchange, your item must meet the following requirements:

  • Be returned within 30 days of delivery.

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging, including any accessories or documentation.

  • Be accompanied by your order number or proof of purchase.

  • Have received prior approval from our Customer Support team.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns or exchanges for:

  • Items returned after the 30-day return period.

  • Products that have been worn, used, altered, resized, or damaged after delivery.

  • Items returned without their original packaging.

  • Clearance, final sale, or promotional items (unless defective).

  • Gift cards.

  • Products returned without prior return authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the shipping package (if applicable)

  • A brief description of the issue

Once verified, we'll arrange a replacement or issue a full refund at no additional cost.

Product Appearance Disclaimer

We strive to display our jewelry as accurately as possible.

However, slight differences in color, finish, or appearance may occur due to:

  • Screen and monitor settings

  • Mobile device displays

  • Lighting during photography

  • Natural material variations

  • Manufacturing tolerances

These minor variations are not considered defects and generally do not qualify for free returns.

How to Request a Return

Step 1 — Contact Customer Support

Email us at:

support@worthchoosing.com

Include:

  • Order number

  • Product name

  • Reason for the return or exchange

  • Photos (if the item is damaged or defective)

Step 2 — Return Authorization

Our support team will review your request and typically respond within 1–2 business days.

If approved, you'll receive:

  • Return authorization (RMA)

  • Return instructions

  • Return shipping address

Step 3 — Ship Your Return

Securely package the item in its original packaging.

After shipping your return, please send us:

  • Your tracking number

  • Shipping carrier

  • Proof of shipment

Unless the return is due to our error (such as a defective, damaged, or incorrect item), return shipping costs are the responsibility of the customer.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refunds are generally processed within 2 business days after approval.

Refund Processing Times

Depending on your payment provider:

  • PayPal: Usually within 24–48 hours

  • Credit/Debit Cards: Typically 5–10 business days

  • Other Payment Methods: Processing times may vary depending on your financial institution

Exchanges

We offer exchanges for eligible items that are:

  • Defective

  • Damaged during transit

  • Incorrectly shipped

If you would like a different size, style, or color, please contact our Customer Support team before placing a new order.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already been dispatched, you'll need to follow our standard return process after receiving your package.

Return Shipping Address

Please do not send products back without first contacting our Customer Support team.

The correct return address will be provided after your return request has been approved.

Unauthorized returns may be refused or significantly delay the processing of your refund.

Need Assistance?

If you have any questions regarding returns, exchanges, refunds, or your order, we're always happy to help.

WorthChoosing Customer Support

📧 Email: support@worthchoosing.com

🌐 Website: https://www.worthchoosing.com

Customer Support Hours

Monday – Friday

9:00 AM – 6:00 PM (UTC)

We aim to respond to all inquiries within 24–48 business hours.